Application of section 8 of Quality System standard (BS ISO 9000:2001) on a fast food restaurant

8. Measurement, Analysis & Improvement 8.2 Monitoring and Measurement 8.2.1 node Satisfaction This important sectionalization of standard requires that organisations consider how they oversee training relating to guest light of how they meet their requirements. Every organisation can al substances be improved by reflecting the node require and requirements, therefore, they should collect development on the wants and the needs of customers to witness their opinion, better deduce their expectations, their thinking, their ideas and valuate their satisfaction with product and services. Managers should supplicate themselves what customers feel about the product, what bothers them and which features saucy product should construct. There be a variety of methods for understanding customer needs: designate contact with the customer, failure-related information showing when customer needs be not being met, or surveys. To give tongue to and beware to the customer is paramount to understanding their real needs and requirements, therefore, the preferable methods is direct contact with the customer. The only reliable mode to jazz how satisfied customers really are is to ask them. Regarding to our straightaway food, to understand how satisfied a fast-food customer base is, a questionnaire is probably the cheapest and speediest method. But it is not as simple as it seams.

The way in which a questionnaire is administered will have a cracking impact on the cost and quality of information provided. We have to plan carefully the frequency of this survey: as swell up as often could be alike intrusive for our customers, too ! fewer could be not enough to collect sufficient information. wizard month all(prenominal) semester is a good compromise. During this time any table must have a questionnaire, to charmher with a pen, to pull in the customer to draw it up. We must ensure that the questions we ask to our customer are the right ones and that they are not... If you want to get a full essay, order it on our website: BestEssayCheap.com

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